From Chaos to Clarity: How AI Is Redefining Benefits Support for Open Enrollment and Beyond

December 4, 2025 | 10am PT / 1pm ET

Open enrollment season is the most intense time of year for HR and benefits teams, and this time AI transformed the experience for HR and employees alike. Join to hear from Dene Sparrman, Global Head of Benefits at Zscaler and Avante’s CEO, Rohan D’Souza, on how forward-thinking organizations are using AI to reinvent benefits support, reducing ticket volume, improve employee understanding, and give HR teams time back for what truly matters: people and strategy. You’ll also get a behind-the-scenes look at Avante’s analysis of thousands of employee benefits questions, revealing what employees actually struggle to understand and where AI can make the biggest impact.

Key takeaways

• Automation: How AI Handles Routine Questions at Scale

  See how benefits leaders are automating repetitive employee questions, slashing ticket volumes while improving employee satisfaction. Learn how this frees HR teams for higher-value interactions and strategic planning.

• Workflow Shifts: From Inbox Chaos to an AI Frontline

  Hear how one organization eliminated its “benefits inbox” entirely by using an AI assistant as the first line of support, with a ticketing system only for complex, human-sensitive cases.

• Personalized Scenario Modeling: Smarter Choices, Happier Employees

  Discover how AI is enabling personalized, data-driven scenario modeling, helping employees confidently choose plans that fit their families and budgets.

• Insights Never Before Possible: Turning Data into Strategy
  Explore how AI is surfacing new layers of insight — from claims patterns and vendor performance to real-time employee sentiment — empowering benefits leaders to make strategic, data-backed decisions. 

Why attend

For HR and Total Rewards leaders, benefits are your second-largest expense and one of your biggest employee experience levers. But proving ROI, scaling support, and optimizing spend are harder than ever. This webinar will show you what leading companies are doing right now to transform benefits operations with AI, and where to start your own journey.

Speakers

Dene Sparrman
Global Head of Benefits

Dene Fujimori Sparrman serves as the Global Head of Benefits at Zscaler, bringing extensive experience in the benefits sector. Prior roles include serving as Director of Global Health and Wellness Benefits, Senior Manager of Global Benefits, and U.S. Benefits Manager at Amazon. Additionally, Dene held the position of Global Health and Welfare Benefits Manager at PACCAR. Educationally, Dene attended the University of Hawaii at Manoa and the University of Washington.

Rohan D’Souza
CEO

Rohan D’Souza is an entrepreneur and technologist focused on the practical applications of AI in enterprise software. He is the Co-founder & CEO of Avante, an AI-native benefits platform that helps HR and employees navigate the complexity of employee benefits, automate workflows, and leverage data-driven insights to drive better outcomes.