How Real Chemistry Transformed Its Employee Benefits Experience with Avante
Real Chemistry, a global health innovation company with more than 2,000 employees, leverages real-world data, AI, and human insight to advance healthcare outcomes. The organization is equally committed to delivering a world-class employee experience and optimizing its benefits programs by applying the latest innovations in AI.
The Challenge: Repetitive, Time-Consuming Inquiries
As the workforce grew, the Benefits team consistently provided clear and accurate responses to employee questions. But maintaining accuracy, efficiency, and speed became increasingly difficult. Repetitive inquiries consumed valuable time, pulling the team away from higher-impact, strategic initiatives. At the same time, there was no scalable way to measure program comprehension or effectiveness.
The Solution: 24/7 AI-Powered Benefits Guidance
Real Chemistry deployed Carly, Avante’s conversational AI, to give employees 24/7 access to reliable, personalized benefits guidance. Through these interactions, Avante surfaced insights into which benefits are most in demand and how well they are understood. Real Chemistry now uses these insights to refine communications, deepen comprehension, and drive more informed strategic planning.
The Results: Time Reclaimed and A Better Employee Experience
Over just six months, Real Chemistry’s Benefits team achieved measurable impact:
1,700+ benefit questions answered instantly
1,400+ hours saved for employees and the Benefits team
45% of inquiries resolved after business hours
This combination of convenience, clarity, and timely guidance has measurably increased employee confidence in choosing, understanding, and using their benefits effectively.
As their VP of Total Rewards explained:
“This solution is a game-changer in revolutionizing the employee experience for benefits. With 24/7 access, it makes it easy for our team to get immediate answers and make smart choices – exactly when they need it.”
Ready to Transform Benefits? Let Us Show You How.
You can request a demo here or download the Real Chemistry case study PDF on AI-powered employee benefits support here.
